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0.75: Crash after installation over 0.72

Posted: Thu Oct 15, 2015 5:46 pm
by UriF
I installed XNView MP 0.75 x64 over 0.72 and get error

Kolor crash reporter
XnView
An unexpected error has occured during software execution


debug information (Visual Studio 2013):
Unhandled exception 0x00007FFBE5AA1280 (ntdll.dll) in xnviewmp.exe:
0xC0000374: A heap has been corrupted (parameters : 0x00007FFBE5ADDD40)

ntdll.pdb not loaded

ntdll.pdb contains the debug information required to find the source for the module ntdll.dll

I tried your directory (downloaded zip versions)
http://download.xnview.com/old_versions/

I checked x86 version 0.75 - no problems
I checked x64 version 0.72 - no problems
I checked x86 version 0.72 - no problems

After this I tried a zip version 0.75 x64 and got the same error

Operation System - Win 8.1 x64

Re: 0.75: Crash after installation over 0.72

Posted: Mon Oct 19, 2015 7:52 am
by xnview
Do you have send the crash report? Please add your username in the report...

Re: 0.75: Crash after installation over 0.72

Posted: Mon Oct 19, 2015 2:14 pm
by UriF
Thank you for reply.
How to prepare crash report and where it to be located?

Re: 0.75: Crash after installation over 0.72

Posted: Tue Oct 20, 2015 7:13 am
by xnview
UriF wrote:Thank you for reply.
How to prepare crash report and where it to be located?
I means send crash report via 'Kolor crash reporter'

Re: 0.75: Crash after installation over 0.72

Posted: Tue Oct 20, 2015 3:19 pm
by UriF
I have a dump file. That's it
I could not upload dump file directly but I could create a zip file.
I also included a screen shot

I uploaded this dump file to Kolor (pressed button "upload")

Re: 0.75: Crash after installation over 0.72

Posted: Wed Oct 21, 2015 11:58 am
by xnview
i've sent ou a PM

Re: 0.75: Crash after installation over 0.72

Posted: Tue Oct 27, 2015 2:05 pm
by UriF
I tried 0.76 x64. If in .75 application crashed in the moment when you double clicked at .exe but in 0.76 at first (for a approx 1-3 seconds) I see the XnView interface, and then I see a kolor dump screen.
I 0.75 portable version I was asked to debug immediately without the kolor dump screen. I could catch a color dump screen only if I would install application.
P.S. I repeat that x86 is OK

Re: 0.75: Crash after installation over 0.72

Posted: Tue Oct 27, 2015 4:17 pm
by xnview
UriF wrote:I tried 0.76 x64. If in .75 application crashed in the moment when you double clicked at .exe but in 0.76 at first (for a approx 1-3 seconds) I see the XnView interface, and then I see a kolor dump screen.
I 0.75 portable version I was asked to debug immediately without the kolor dump screen. I could catch a color dump screen only if I would install application.
P.S. I repeat that x86 is OK
0.76 x86 works, not 0.76 x64? could you send report?

Re: 0.75: Crash after installation over 0.72

Posted: Tue Oct 27, 2015 10:26 pm
by UriF
XnViewMP
you are right. x86 - works, x64 - crash

Re: 0.75: Crash after installation over 0.72

Posted: Wed Oct 28, 2015 5:49 am
by xnview
UriF wrote:XnViewMP
you are right. x86 - works, x64 - crash
could you download again the x64 package please, and send me the new dump file?

Re: 0.75: Crash after installation over 0.72

Posted: Wed Oct 28, 2015 2:55 pm
by UriF
No problem
I got this file
XnViewMP-076-win-x64.zip 28-Oct-2015 07:30 45M

Re: 0.75: Crash after installation over 0.72

Posted: Wed Oct 28, 2015 3:19 pm
by xnview
UriF wrote:No problem
I got this file
XnViewMP-076-win-x64.zip 28-Oct-2015 07:30 45M
i've sent a PM

Re: 0.75: Crash after installation over 0.72

Posted: Wed Oct 28, 2015 7:31 pm
by UriF
Thank you.

It would be easier to communicate

Sincerely,

Yuriy

Re: 0.75: Crash after installation over 0.72

Posted: Thu Oct 29, 2015 2:17 pm
by xnview
do you have a dell?

Re: 0.75: Crash after installation over 0.72

Posted: Thu Oct 29, 2015 2:25 pm
by UriF
yes, Dell XPS 8500 desktop