Application is unresponsive when browsing network share

Older bugs which are supposed to be fixed in 0.84. *** Please try to reproduce your bug and confirm the bug fix. ***

Moderator: Dreamer

greatvovan
Posts: 20
Joined: Thu Apr 25, 2019 6:19 am

Application is unresponsive when browsing network share

Post by greatvovan »

I am using the XnViewMP on Mac.

I have an smb:// share which is connected through Wi-Fi network. It works reasonably fast and can be browsed and viewed with file management tools.

When navigating to the network share in the XnView browser, the application becomes unresponsive. The mouse pointer turns into spectre circle and the app freezes. On the NAS device I can see network and disk lights flashing, meaning the app is reading something through network. After a while (5 min or so) the freeze releases, but when I try to continue browsing, it resumes. Just scrolling the tree on the left makes it hang (even without clicking on folders), and the scrolling itself is very laggy and fitful.

I assumed that it was cataloging that could contribute to this sort of behaviour so I removed "thumbnail for the whole folder" checkbox and switched the browser into list mode, but it did not help (or helped insignificantly). Also I downloaded another photo management software and it works reasonably well on the same network share (this is meant to indicate that the problem is not on the network side of things or my unique setup).

I have two MacBooks Pro of different generations with the same behaviour.

Any suggestions? Should I open a bug?
greatvovan
Posts: 20
Joined: Thu Apr 25, 2019 6:19 am

Re: The application is unresponsive when browsing a network share

Post by greatvovan »

This post describes somewhat similar behaviour: viewtopic.php?f=82&t=42855&p=175036#p175036
User avatar
xnview
Author of XnView
Posts: 37621
Joined: Mon Oct 13, 2003 7:31 am
Location: France

Re: The application is unresponsive when browsing a network share

Post by xnview »

the opened folder contains many files?
Pierre.
greatvovan
Posts: 20
Joined: Thu Apr 25, 2019 6:19 am

Re: The application is unresponsive when browsing a network share

Post by greatvovan »

Well, there are just ~300 directories on the top level. If you mean subdirs too, then yes, many... Why?
User avatar
xnview
Author of XnView
Posts: 37621
Joined: Mon Oct 13, 2003 7:31 am
Location: France

Re: The application is unresponsive when browsing a network share

Post by xnview »

and in the folder, how many files?
Pierre.
greatvovan
Posts: 20
Joined: Thu Apr 25, 2019 6:19 am

Re: The application is unresponsive when browsing a network share

Post by greatvovan »

If you mean the top-level folder, there is only 1 file (JPEG photo).
User avatar
xnview
Author of XnView
Posts: 37621
Joined: Mon Oct 13, 2003 7:31 am
Location: France

Re: The application is unresponsive when browsing a network share

Post by xnview »

could you try to disable thumbnail for folders?
Pierre.
greatvovan
Posts: 20
Joined: Thu Apr 25, 2019 6:19 am

Re: The application is unresponsive when browsing a network share

Post by greatvovan »

Pierre, what exactly setting are you referring to? I mentioned one in the initial post. If you meant another one, could you please post the exact name and location in settings?
greatvovan
Posts: 20
Joined: Thu Apr 25, 2019 6:19 am

Re: The application is unresponsive when browsing a network share

Post by greatvovan »

FYI, these are my current settings:

Image
User avatar
xnview
Author of XnView
Posts: 37621
Joined: Mon Oct 13, 2003 7:31 am
Location: France

Re: The application is unresponsive when browsing a network share

Post by xnview »

in Settings>Filelist>Custom filter - Folders
Pierre.
greatvovan
Posts: 20
Joined: Thu Apr 25, 2019 6:19 am

Re: The application is unresponsive when browsing a network share

Post by greatvovan »

Unchecked the folder box, but it did not help unfortunately, same symptoms...
Other suggestions?
greatvovan
Posts: 20
Joined: Thu Apr 25, 2019 6:19 am

Re: The application is unresponsive when browsing a network share

Post by greatvovan »

Any updates here? Maybe it is possible to enable some logging/tracing to find out what the application is doing?
User avatar
xnview
Author of XnView
Posts: 37621
Joined: Mon Oct 13, 2003 7:31 am
Location: France

Re: The application is unresponsive when browsing a network share

Post by xnview »

greatvovan wrote: Sat Feb 05, 2022 9:50 pm Any updates here? Maybe it is possible to enable some logging/tracing to find out what the application is doing?
So you have a smb shared folder with 300 subfolders, you have the delay when accessing this folder, right?
Could you contact me by mail?
Pierre.
greatvovan
Posts: 20
Joined: Thu Apr 25, 2019 6:19 am

Re: The application is unresponsive when browsing a network share

Post by greatvovan »

That's quite correct.
Sent a personal message to you.
User avatar
xnview
Author of XnView
Posts: 37621
Joined: Mon Oct 13, 2003 7:31 am
Location: France

Re: The application is unresponsive when browsing a network share

Post by xnview »

ok, after some more tests, i have a big delay when accessing info on a shared folder (date, size, ...). I need to investigate more...
Pierre.