VAT problems purchasing license via mycommerce/Digital River

General info, hints, guidelines and rules for all XnView forums. Guests and new users please read here first.

Moderators: XnTriq, helmut, xnview

XnSoldier
Posts: 58
Joined: Wed Aug 02, 2023 1:17 am

VAT problems purchasing license via mycommerce/Digital River

Post by XnSoldier »

It is impossible for me to use a VAT number with them as their "validation system" is constantly down. their support is pathetic. I have emailed multiple times over months, they are not having basic comprehension skills (asking for an order while I clearly explained that I haven't placed one) nor offering a solution or even fixing it in the first place. So they are chargimg VAT when it should be exempt.

Result: I am not buying a license with them.

Image
Photographer. Sorting 250.000 pics per year

20 years with ACDSee Photo Professional. Love and Hate. I would love to see XnView MP upgraded for better editing or a commercial "XnPhoto Pro"! Keep up the work!
User avatar
xnview
Author of XnView
Posts: 43611
Joined: Mon Oct 13, 2003 7:31 am
Location: France

Re: VAT problems purchasing license via mycommerce/Digital River

Post by xnview »

Strange, please send me your VAT ID by mail or PM
Pierre.