Videos Playback Freezes

[fc622000]

I have a problem on two installations of XnView MP, one installation on Windows 11 and one on Windows 10. On both the playback of many mp4 type videos freezes in both Prewiev and full screen. I have tried several times to uninstall and reinstall the sofwtare but the problem does not resolve. The problem does not happen on all videos but on about 50% of the cases, but I have not been able to find a relationship between the videos that play and those that freeze.
I also own two licenses of the ACDSee software and have no problem with this software.
The installed version of XnView MP is 1.5.2. Windows 11 and Windows 10 are both up to date.

What can be the cause?

Many Thanks
Fabrizio

[xnview]

could you change in xnview.ini

Code: Select all

debug=2

and send me the logs when you select a problematic video file

[fc622000]

I'm not sure If I understood exactly what to do.
I changed in xnview.ini debug=2 but I didn't understand exactly what I had to do whit "CODE: SELECT ALL"
Anyway You can find an attachment taht I hope is the copy of the log.
After that the software got freezed.

Fabrizio

[xnview]

thanks, and if your video file is not in OneDrive, same issue?