File can't be loaded (JPEG)

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Moderator: Dreamer

Morten
Posts: 5
Joined: Fri Nov 24, 2017 10:20 pm

File can't be loaded (JPEG)

Postby Morten » Fri Nov 24, 2017 10:38 pm

Hi XnView forum,

I have a Axis Network Camera (Q6055-E) which take snapshots and save then online and to my LAN NAS drive.
I've used XnViewMP (on MacOS) to view the images for a long time, but now i'm unable to open random jpegs that the camera saves.
I can open the files in PhotoShop and e.g. Chrome browser (drag and drop image locally), but XnView giving me an error "File can't be loaded. (bug?)

I've attached two example files in this post. One file is ok and the other is not.
I had to zip the jpeg with error as I got http error when using the "Add files" on the forum posting and could not upload it as an jpeg.

Do anyone have any clue on whats wrong with that jpeg or is it XnView that has a bug?
Appreciate any feedback. Thank you.

Cheers
Attachments
day-image-Lysefjord bridge.jpg.zip
This jpeg is not OK. Had to ZIP it to be able to attach it.
(110.53 KiB) Downloaded 6 times
12_Fri24Nov155809.jpg
This jpeg is ok

User avatar
XnTriq
Moderator & Librarian
Posts: 5125
Joined: Sun Sep 25, 2005 3:00 am
Location: Ref Desk

Re: File can't be loaded (JPEG)

Postby XnTriq » Sat Nov 25, 2017 1:00 am

Welcome to the forum, Morten (-:

According to JPEGsnoop, there are several issues with day-image-Lysefjord bridge.jpg:

  • Unknown marker [0xFF1D]
  • Data exists after EOF, range: 0x00000000-0x0001BA12 (113170 bytes)
Please activate Ignore read errors in FileFormat settings...Read (view mode).

Code: Select all

JPEGsnoop 1.8.0 by Calvin Hass
  http://www.impulseadventure.com/photo/
  -------------------------------------

  Filename: [X:\12_fri24nov155809.jpg]
  Filesize: [112249] Bytes

Start Offset: 0x00000000
*** Marker: SOI (xFFD8) ***
  OFFSET: 0x00000000
 
*** Marker: APP0 (xFFE0) ***
  OFFSET: 0x00000002
  Length     = 16
  Identifier = [JFIF]
  version    = [1.2]
  density    = 1 x 1 (aspect ratio)
  thumbnail  = 0 x 0
 
*** Marker: COM (Comment) (xFFFE) ***
  OFFSET: 0x00000014
  Comment length = 15
    Comment=..Z.3..Z.3...
 
*** Marker: COM (Comment) (xFFFE) ***
  OFFSET: 0x00000025
  Comment length = 15
    Comment=...%...¬Ì...¼
 
*** Marker: DQT (xFFDB) ***
  Define a Quantization Table.
  OFFSET: 0x00000036
  Table length = 67
  ----
  Precision=8 bits
  Destination ID=0 (Luminance)
    DQT, Row #0:  10   7   6  10  14  24  31  37
    DQT, Row #1:   7   7   8  11  16  35  36  33
    DQT, Row #2:   8   8  10  14  24  34  41  34
    DQT, Row #3:   8  10  13  17  31  52  48  37
    DQT, Row #4:  11  13  22  34  41  65  62  46
    DQT, Row #5:  14  21  33  38  49  62  68  55
    DQT, Row #6:  29  38  47  52  62  73  72  61
    DQT, Row #7:  43  55  57  59  67  60  62  59
    Approx quality factor = 70.06 (scaling=59.88 variance=1.43)
 
*** Marker: DQT (xFFDB) ***
  Define a Quantization Table.
  OFFSET: 0x0000007B
  Table length = 67
  ----
  Precision=8 bits
  Destination ID=1 (Chrominance)
    DQT, Row #0:  10  11  14  28  59  59  59  59
    DQT, Row #1:  11  13  16  40  59  59  59  59
    DQT, Row #2:  14  16  34  59  59  59  59  59
    DQT, Row #3:  28  40  59  59  59  59  59  59
    DQT, Row #4:  59  59  59  59  59  59  59  59
    DQT, Row #5:  59  59  59  59  59  59  59  59
    DQT, Row #6:  59  59  59  59  59  59  59  59
    DQT, Row #7:  59  59  59  59  59  59  59  59
    Approx quality factor = 70.13 (scaling=59.74 variance=0.36)
 
*** Marker: SOF0 (Baseline DCT) (xFFC0) ***
  OFFSET: 0x000000C0
  Frame header length = 17
  Precision = 8
  Number of Lines = 720
  Samples per Line = 1280
  Image Size = 1280 x 720
  Raw Image Orientation = Landscape
  Number of Img components = 3
    Component[1]: ID=0x01, Samp Fac=0x22 (Subsamp 1 x 1), Quant Tbl Sel=0x00 (Lum: Y)
    Component[2]: ID=0x02, Samp Fac=0x11 (Subsamp 2 x 2), Quant Tbl Sel=0x01 (Chrom: Cb)
    Component[3]: ID=0x03, Samp Fac=0x11 (Subsamp 2 x 2), Quant Tbl Sel=0x01 (Chrom: Cr)
 
*** Marker: DHT (Define Huffman Table) (xFFC4) ***
  OFFSET: 0x000000D3
  Huffman table length = 31
  ----
  Destination ID = 0
  Class = 0 (DC / Lossless Table)
    Codes of length 01 bits (000 total):
    Codes of length 02 bits (001 total): 00
    Codes of length 03 bits (005 total): 01 02 03 04 05
    Codes of length 04 bits (001 total): 06
    Codes of length 05 bits (001 total): 07
    Codes of length 06 bits (001 total): 08
    Codes of length 07 bits (001 total): 09
    Codes of length 08 bits (001 total): 0A
    Codes of length 09 bits (001 total): 0B
    Codes of length 10 bits (000 total):
    Codes of length 11 bits (000 total):
    Codes of length 12 bits (000 total):
    Codes of length 13 bits (000 total):
    Codes of length 14 bits (000 total):
    Codes of length 15 bits (000 total):
    Codes of length 16 bits (000 total):
    Total number of codes: 012

 
*** Marker: DHT (Define Huffman Table) (xFFC4) ***
  OFFSET: 0x000000F4
  Huffman table length = 181
  ----
  Destination ID = 0
  Class = 1 (AC Table)
    Codes of length 01 bits (000 total):
    Codes of length 02 bits (002 total): 01 02
    Codes of length 03 bits (001 total): 03
    Codes of length 04 bits (003 total): 00 04 11
    Codes of length 05 bits (003 total): 05 12 21
    Codes of length 06 bits (002 total): 31 41
    Codes of length 07 bits (004 total): 06 13 51 61
    Codes of length 08 bits (003 total): 07 22 71
    Codes of length 09 bits (005 total): 14 32 81 91 A1
    Codes of length 10 bits (005 total): 08 23 42 B1 C1
    Codes of length 11 bits (004 total): 15 52 D1 F0
    Codes of length 12 bits (004 total): 24 33 62 72
    Codes of length 13 bits (000 total):
    Codes of length 14 bits (000 total):
    Codes of length 15 bits (001 total): 82
    Codes of length 16 bits (125 total): 09 0A 16 17 18 19 1A 25 26 27 28 29 2A 34 35 36
                                         37 38 39 3A 43 44 45 46 47 48 49 4A 53 54 55 56
                                         57 58 59 5A 63 64 65 66 67 68 69 6A 73 74 75 76
                                         77 78 79 7A 83 84 85 86 87 88 89 8A 92 93 94 95
                                         96 97 98 99 9A A2 A3 A4 A5 A6 A7 A8 A9 AA B2 B3
                                         B4 B5 B6 B7 B8 B9 BA C2 C3 C4 C5 C6 C7 C8 C9 CA
                                         D2 D3 D4 D5 D6 D7 D8 D9 DA E1 E2 E3 E4 E5 E6 E7
                                         E8 E9 EA F1 F2 F3 F4 F5 F6 F7 F8 F9 FA
    Total number of codes: 162

 
*** Marker: DHT (Define Huffman Table) (xFFC4) ***
  OFFSET: 0x000001AB
  Huffman table length = 31
  ----
  Destination ID = 1
  Class = 0 (DC / Lossless Table)
    Codes of length 01 bits (000 total):
    Codes of length 02 bits (003 total): 00 01 02
    Codes of length 03 bits (001 total): 03
    Codes of length 04 bits (001 total): 04
    Codes of length 05 bits (001 total): 05
    Codes of length 06 bits (001 total): 06
    Codes of length 07 bits (001 total): 07
    Codes of length 08 bits (001 total): 08
    Codes of length 09 bits (001 total): 09
    Codes of length 10 bits (001 total): 0A
    Codes of length 11 bits (001 total): 0B
    Codes of length 12 bits (000 total):
    Codes of length 13 bits (000 total):
    Codes of length 14 bits (000 total):
    Codes of length 15 bits (000 total):
    Codes of length 16 bits (000 total):
    Total number of codes: 012

 
*** Marker: DHT (Define Huffman Table) (xFFC4) ***
  OFFSET: 0x000001CC
  Huffman table length = 181
  ----
  Destination ID = 1
  Class = 1 (AC Table)
    Codes of length 01 bits (000 total):
    Codes of length 02 bits (002 total): 00 01
    Codes of length 03 bits (001 total): 02
    Codes of length 04 bits (002 total): 03 11
    Codes of length 05 bits (004 total): 04 05 21 31
    Codes of length 06 bits (004 total): 06 12 41 51
    Codes of length 07 bits (003 total): 07 61 71
    Codes of length 08 bits (004 total): 13 22 32 81
    Codes of length 09 bits (007 total): 08 14 42 91 A1 B1 C1
    Codes of length 10 bits (005 total): 09 23 33 52 F0
    Codes of length 11 bits (004 total): 15 62 72 D1
    Codes of length 12 bits (004 total): 0A 16 24 34
    Codes of length 13 bits (000 total):
    Codes of length 14 bits (001 total): E1
    Codes of length 15 bits (002 total): 25 F1
    Codes of length 16 bits (119 total): 17 18 19 1A 26 27 28 29 2A 35 36 37 38 39 3A 43
                                         44 45 46 47 48 49 4A 53 54 55 56 57 58 59 5A 63
                                         64 65 66 67 68 69 6A 73 74 75 76 77 78 79 7A 82
                                         83 84 85 86 87 88 89 8A 92 93 94 95 96 97 98 99
                                         9A A2 A3 A4 A5 A6 A7 A8 A9 AA B2 B3 B4 B5 B6 B7
                                         B8 B9 BA C2 C3 C4 C5 C6 C7 C8 C9 CA D2 D3 D4 D5
                                         D6 D7 D8 D9 DA E2 E3 E4 E5 E6 E7 E8 E9 EA F2 F3
                                         F4 F5 F6 F7 F8 F9 FA
    Total number of codes: 162

 
*** Marker: SOS (Start of Scan) (xFFDA) ***
  OFFSET: 0x00000283
  Scan header length = 12
  Number of img components = 3
    Component[1]: selector=0x01, table=0(DC),0(AC)
    Component[2]: selector=0x02, table=1(DC),1(AC)
    Component[3]: selector=0x03, table=1(DC),1(AC)
  Spectral selection = 0 .. 63
  Successive approximation = 0x00

 
*** Marker: EOI (End of Image) (xFFD9) ***
  OFFSET: 0x0001B677


*** Searching Compression Signatures ***

  Signature:           012E11ED043029D57BEF07015C8706F5
  Signature (Rotated): 01CB9E06BC0516835D9AD2264F9E2DB8
  File Offset:         0 bytes
  Chroma subsampling:  2x2
  EXIF Make/Model:     NONE
  EXIF Makernotes:     NONE
  EXIF Software:       NONE

  Searching Compression Signatures: (3347 built-in, 0 user(*) )

          EXIF.Make / Software        EXIF.Model                            Quality           Subsamp Match?
          -------------------------   -----------------------------------   ----------------  --------------
     SW :[IJG Library              ]                                       [070             ]                 

    The following IJG-based editors also match this signature:
     SW :[GIMP                     ]                                       [070             ]                 
     SW :[IrfanView                ]                                       [070             ]                 
     SW :[idImager                 ]                                       [070             ]                 
     SW :[FastStone Image Viewer   ]                                       [070             ]                 
     SW :[NeatImage                ]                                       [070             ]                 
     SW :[Paint.NET                ]                                       [070             ]                 
     SW :[Photomatix               ]                                       [070             ]                 
     SW :[XnView                   ]                                       [070             ]                 

  Based on the analysis of compression characteristics and EXIF metadata:

  ASSESSMENT: Class 1 - Image is processed/edited

  This may be a new software editor for the database.
  If this file is processed, and editor doesn't appear in list above,
  PLEASE ADD TO DATABASE with [Tools->Add Camera to DB]

Code: Select all

JPEGsnoop 1.8.0 by Calvin Hass
  http://www.impulseadventure.com/photo/
  -------------------------------------

  Filename: [X:\day-image-Lysefjord bridge.jpg]
  Filesize: [113170] Bytes

Start Offset: 0x00000000
*** Marker: SOI (xFFD8) ***
  OFFSET: 0x00000000
 
*** Marker: APP0 (xFFE0) ***
  OFFSET: 0x00000002
  Length     = 16
  Identifier = [JFIF]
  version    = [1.2]
  density    = 1 x 1 (aspect ratio)
  thumbnail  = 0 x 0
 
*** Marker: COM (Comment) (xFFFE) ***
  OFFSET: 0x00000014
  Comment length = 15
    Comment=..Z.3..Z.3...
 
*** Marker: COM (Comment) (xFFFE) ***
  OFFSET: 0x00000025
  Comment length = 15
    Comment=...%...¬Ì...¼
 
*** Marker: DQT (xFFDB) ***
  Define a Quantization Table.
  OFFSET: 0x00000036
  Table length = 67
  ----
  Precision=8 bits
  Destination ID=0 (Luminance)
    DQT, Row #0:  10   7   6  10  14  24  31  37
    DQT, Row #1:   7   7   8  11  16  35  36  33
    DQT, Row #2:   8   8  10  14  24  34  41  34
    DQT, Row #3:   8  10  13  17  31  52  48  37
    DQT, Row #4:  11  13  22  34  41  65  62  46
    DQT, Row #5:  14  21  33  38  49  62  68  55
    DQT, Row #6:  29  38  47  52  62  73  72  61
    DQT, Row #7:  43  55  57  59  67  60  62  59
    Approx quality factor = 70.06 (scaling=59.88 variance=1.43)
 
*** Marker: DQT (xFFDB) ***
  Define a Quantization Table.
  OFFSET: 0x0000007B
  Table length = 67
  ----
  Precision=8 bits
  Destination ID=1 (Chrominance)
    DQT, Row #0:  10  11  14  28  59  59  59  59
    DQT, Row #1:  11  13  16  40  59  59  59  59
    DQT, Row #2:  14  16  34  59  59  59  59  59
    DQT, Row #3:  28  40  59  59  59  59  59  59
    DQT, Row #4:  59  59  59  59  59  59  59  59
    DQT, Row #5:  59  59  59  59  59  59  59  59
    DQT, Row #6:  59  59  59  59  59  59  59  59
    DQT, Row #7:  59  59  59  59  59  59  59  59
    Approx quality factor = 70.13 (scaling=59.74 variance=0.36)
 
*** Marker: SOF0 (Baseline DCT) (xFFC0) ***
  OFFSET: 0x000000C0
  Frame header length = 17
  Precision = 8
  Number of Lines = 720
  Samples per Line = 1280
  Image Size = 1280 x 720
  Raw Image Orientation = Landscape
  Number of Img components = 3
    Component[1]: ID=0x01, Samp Fac=0x22 (Subsamp 1 x 1), Quant Tbl Sel=0x00 (Lum: Y)
    Component[2]: ID=0x02, Samp Fac=0x11 (Subsamp 2 x 2), Quant Tbl Sel=0x01 (Chrom: Cb)
    Component[3]: ID=0x03, Samp Fac=0x11 (Subsamp 2 x 2), Quant Tbl Sel=0x01 (Chrom: Cr)
 
*** Marker: DHT (Define Huffman Table) (xFFC4) ***
  OFFSET: 0x000000D3
  Huffman table length = 31
  ----
  Destination ID = 0
  Class = 0 (DC / Lossless Table)
    Codes of length 01 bits (000 total):
    Codes of length 02 bits (001 total): 00
    Codes of length 03 bits (005 total): 01 02 03 04 05
    Codes of length 04 bits (001 total): 06
    Codes of length 05 bits (001 total): 07
    Codes of length 06 bits (001 total): 08
    Codes of length 07 bits (001 total): 09
    Codes of length 08 bits (001 total): 0A
    Codes of length 09 bits (001 total): 0B
    Codes of length 10 bits (000 total):
    Codes of length 11 bits (000 total):
    Codes of length 12 bits (000 total):
    Codes of length 13 bits (000 total):
    Codes of length 14 bits (000 total):
    Codes of length 15 bits (000 total):
    Codes of length 16 bits (000 total):
    Total number of codes: 012

 
*** Marker: DHT (Define Huffman Table) (xFFC4) ***
  OFFSET: 0x000000F4
  Huffman table length = 181
  ----
  Destination ID = 0
  Class = 1 (AC Table)
    Codes of length 01 bits (000 total):
    Codes of length 02 bits (002 total): 01 02
    Codes of length 03 bits (001 total): 03
    Codes of length 04 bits (003 total): 00 04 11
    Codes of length 05 bits (003 total): 05 12 21
    Codes of length 06 bits (002 total): 31 41
    Codes of length 07 bits (004 total): 06 13 51 61
    Codes of length 08 bits (003 total): 07 22 71
    Codes of length 09 bits (005 total): 14 32 81 91 A1
    Codes of length 10 bits (005 total): 08 23 42 B1 C1
    Codes of length 11 bits (004 total): 15 52 D1 F0
    Codes of length 12 bits (004 total): 24 33 62 72
    Codes of length 13 bits (000 total):
    Codes of length 14 bits (000 total):
    Codes of length 15 bits (001 total): 82
    Codes of length 16 bits (125 total): 09 0A 16 17 18 19 1A 25 26 27 28 29 2A 34 35 36
                                         37 38 39 3A 43 44 45 46 47 48 49 4A 53 54 55 56
                                         57 58 59 5A 63 64 65 66 67 68 69 6A 73 74 75 76
                                         77 78 79 7A 83 84 85 86 87 88 89 8A 92 93 94 95
                                         96 97 98 99 9A A2 A3 A4 A5 A6 A7 A8 A9 AA B2 B3
                                         B4 B5 B6 B7 B8 B9 BA C2 C3 C4 C5 C6 C7 C8 C9 CA
                                         D2 D3 D4 D5 D6 D7 D8 D9 DA E1 E2 E3 E4 E5 E6 E7
                                         E8 E9 EA F1 F2 F3 F4 F5 F6 F7 F8 F9 FA
    Total number of codes: 162

 
*** Marker: DHT (Define Huffman Table) (xFFC4) ***
  OFFSET: 0x000001AB
  Huffman table length = 31
  ----
  Destination ID = 1
  Class = 0 (DC / Lossless Table)
    Codes of length 01 bits (000 total):
    Codes of length 02 bits (003 total): 00 01 02
    Codes of length 03 bits (001 total): 03
    Codes of length 04 bits (001 total): 04
    Codes of length 05 bits (001 total): 05
    Codes of length 06 bits (001 total): 06
    Codes of length 07 bits (001 total): 07
    Codes of length 08 bits (001 total): 08
    Codes of length 09 bits (001 total): 09
    Codes of length 10 bits (001 total): 0A
    Codes of length 11 bits (001 total): 0B
    Codes of length 12 bits (000 total):
    Codes of length 13 bits (000 total):
    Codes of length 14 bits (000 total):
    Codes of length 15 bits (000 total):
    Codes of length 16 bits (000 total):
    Total number of codes: 012

 
*** Marker: DHT (Define Huffman Table) (xFFC4) ***
  OFFSET: 0x000001CC
  Huffman table length = 181
  ----
  Destination ID = 1
  Class = 1 (AC Table)
    Codes of length 01 bits (000 total):
    Codes of length 02 bits (002 total): 00 01
    Codes of length 03 bits (001 total): 02
    Codes of length 04 bits (002 total): 03 11
    Codes of length 05 bits (004 total): 04 05 21 31
    Codes of length 06 bits (004 total): 06 12 41 51
    Codes of length 07 bits (003 total): 07 61 71
    Codes of length 08 bits (004 total): 13 22 32 81
    Codes of length 09 bits (007 total): 08 14 42 91 A1 B1 C1
    Codes of length 10 bits (005 total): 09 23 33 52 F0
    Codes of length 11 bits (004 total): 15 62 72 D1
    Codes of length 12 bits (004 total): 0A 16 24 34
    Codes of length 13 bits (000 total):
    Codes of length 14 bits (001 total): E1
    Codes of length 15 bits (002 total): 25 F1
    Codes of length 16 bits (119 total): 17 18 19 1A 26 27 28 29 2A 35 36 37 38 39 3A 43
                                         44 45 46 47 48 49 4A 53 54 55 56 57 58 59 5A 63
                                         64 65 66 67 68 69 6A 73 74 75 76 77 78 79 7A 82
                                         83 84 85 86 87 88 89 8A 92 93 94 95 96 97 98 99
                                         9A A2 A3 A4 A5 A6 A7 A8 A9 AA B2 B3 B4 B5 B6 B7
                                         B8 B9 BA C2 C3 C4 C5 C6 C7 C8 C9 CA D2 D3 D4 D5
                                         D6 D7 D8 D9 DA E2 E3 E4 E5 E6 E7 E8 E9 EA F2 F3
                                         F4 F5 F6 F7 F8 F9 FA
    Total number of codes: 162

 
*** Marker: SOS (Start of Scan) (xFFDA) ***
  OFFSET: 0x00000283
  Scan header length = 12
  Number of img components = 3
    Component[1]: selector=0x01, table=0(DC),0(AC)
    Component[2]: selector=0x02, table=1(DC),1(AC)
    Component[3]: selector=0x03, table=1(DC),1(AC)
  Spectral selection = 0 .. 63
  Successive approximation = 0x00

 
*** Marker: ??? (Unknown) (xFF1D) ***
  OFFSET: 0x0001B79E
  WARNING: Unknown marker [0xFF1D]
  Stopping decode
  Use [Img Search Fwd/Rev] to locate other valid embedded JPEGs

*** Searching Compression Signatures ***

  Signature:           012E11ED043029D57BEF07015C8706F5
  Signature (Rotated): 01CB9E06BC0516835D9AD2264F9E2DB8
  File Offset:         0 bytes
  Chroma subsampling:  2x2
  EXIF Make/Model:     NONE
  EXIF Makernotes:     NONE
  EXIF Software:       NONE

  Searching Compression Signatures: (3347 built-in, 0 user(*) )

          EXIF.Make / Software        EXIF.Model                            Quality           Subsamp Match?
          -------------------------   -----------------------------------   ----------------  --------------
     SW :[IJG Library              ]                                       [070             ]                 

    The following IJG-based editors also match this signature:
     SW :[GIMP                     ]                                       [070             ]                 
     SW :[IrfanView                ]                                       [070             ]                 
     SW :[idImager                 ]                                       [070             ]                 
     SW :[FastStone Image Viewer   ]                                       [070             ]                 
     SW :[NeatImage                ]                                       [070             ]                 
     SW :[Paint.NET                ]                                       [070             ]                 
     SW :[Photomatix               ]                                       [070             ]                 
     SW :[XnView                   ]                                       [070             ]                 

  Based on the analysis of compression characteristics and EXIF metadata:

  ASSESSMENT: Class 1 - Image is processed/edited

  This may be a new software editor for the database.
  If this file is processed, and editor doesn't appear in list above,
  PLEASE ADD TO DATABASE with [Tools->Add Camera to DB]


*** Additional Info ***
NOTE: Data exists after EOF, range: 0x00000000-0x0001BA12 (113170 bytes)

Morten
Posts: 5
Joined: Fri Nov 24, 2017 10:20 pm

Re: File can't be loaded (JPEG)

Postby Morten » Sat Nov 25, 2017 9:47 am

Hi XnTriq,

Thank you so much.
I have an ongoing support case with the camera manufacturer Axis so your JPEGsnoop findings are of most valuable information.
The Ignore read errors option worked great; for now, thanks for the tip. Let me hope Axis soon can sort out the reason for this jpeg error.

Cheers.

User avatar
XnTriq
Moderator & Librarian
Posts: 5125
Joined: Sun Sep 25, 2005 3:00 am
Location: Ref Desk

Re: File can't be loaded (JPEG)

Postby XnTriq » Sat Nov 25, 2017 11:00 am

Great site, BTW! I love the timelapse

… and hope that you'll get to the bottom of this.

Morten
Posts: 5
Joined: Fri Nov 24, 2017 10:20 pm

Re: File can't be loaded (JPEG)

Postby Morten » Sat Nov 25, 2017 5:03 pm

Thank you XnTriq, I hope so too.
Take care.

Cheers

User avatar
XnTriq
Moderator & Librarian
Posts: 5125
Joined: Sun Sep 25, 2005 3:00 am
Location: Ref Desk

Re: File can't be loaded (JPEG)

Postby XnTriq » Sun Nov 26, 2017 1:30 am

One last thought, Morten: In case you have to find damaged JPEGs, the links provided in “Corrupted photos scanner” might be of interest to you. Lykke til!

Morten
Posts: 5
Joined: Fri Nov 24, 2017 10:20 pm

Re: File can't be loaded (JPEG)

Postby Morten » Wed Dec 06, 2017 7:34 pm

Hi XnTriq,
Great tip, and thanks again for your excellent help on this matter. It really bugged me. With your findings and deep information I was able to provide Axis with enough analytic data which again had them do a updated firmware to my camera. Now with the new firmware the jpeg problem is gone and the camera is working perfectly.

Tusen takk :)

Cheers

User avatar
XnTriq
Moderator & Librarian
Posts: 5125
Joined: Sun Sep 25, 2005 3:00 am
Location: Ref Desk

Re: File can't be loaded (JPEG)

Postby XnTriq » Thu Dec 07, 2017 4:45 pm

Thanks for reporting back, Morten!
I had actually looked at the official firmware page, but I couldn't find any reference to a bug fix for the camera's JPEG output.
Anyhow — I'm glad to hear that it's not a hardware failure :-D

Morten
Posts: 5
Joined: Fri Nov 24, 2017 10:20 pm

Re: File can't be loaded (JPEG)

Postby Morten » Thu Dec 07, 2017 10:31 pm

True, the firmware I got is not yet public as it was a special build just to fix my problem.
Axis has an excellent support. Just like this forum :)

Cheers


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