Problem with Product Registration

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SLS
Posts: 4
Joined: Tue May 29, 2018 1:02 pm

Problem with Product Registration

Post by SLS » Tue May 29, 2018 1:06 pm

Good afternoon.
Please help. Entered the key for programs 2.35 version of 2016g. The program was successfully registered with our company.
Program (version 2016) was not automatically updated, a new version was downloaded from the site. After launching the program we found that the license data from the old version was not transferred to the new one (version 2016 is missing).
When registering a new version, a window appears with the message: Registration problem try to restart with the right

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xnview
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Re: Problem with Product Registration

Post by xnview » Tue May 29, 2018 2:28 pm

SLS wrote:
Tue May 29, 2018 1:06 pm
When registering a new version, a window appears with the message: Registration problem try to restart with the right
on which windows? Previous version was on same OS?
Pierre.

SLS
Posts: 4
Joined: Tue May 29, 2018 1:02 pm

Re: Problem with Product Registration

Post by SLS » Thu May 31, 2018 3:01 pm

Yes,previous version was on same OC

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xnview
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Re: Problem with Product Registration

Post by xnview » Thu May 31, 2018 6:28 pm

SLS wrote:
Thu May 31, 2018 3:01 pm
Yes,previous version was on same OC
could you try with lastest version
Pierre.

SLS
Posts: 4
Joined: Tue May 29, 2018 1:02 pm

Re: Problem with Product Registration

Post by SLS » Mon Jun 04, 2018 12:05 pm

xnview wrote:
Thu May 31, 2018 6:28 pm
SLS wrote:
Thu May 31, 2018 3:01 pm
Yes,previous version was on same OC
could you try with lastest version
When registering a new version, a window appears with the message: Registration problem try to restart with the right

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xnview
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Posts: 29884
Joined: Mon Oct 13, 2003 7:31 am
Location: France
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Re: Problem with Product Registration

Post by xnview » Mon Jun 04, 2018 12:19 pm

SLS wrote:
Mon Jun 04, 2018 12:05 pm
When registering a new version, a window appears with the message: Registration problem try to restart with the right
always?? windows 10?
Pierre.

SLS
Posts: 4
Joined: Tue May 29, 2018 1:02 pm

Re: Problem with Product Registration

Post by SLS » Tue Jun 05, 2018 6:06 am

Yes always. windows 8

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xnview
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Re: Problem with Product Registration

Post by xnview » Wed Jun 06, 2018 5:25 am

SLS wrote:
Tue Jun 05, 2018 6:06 am
Yes always. windows 8
please contact me by mail
Pierre.

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